Privacy Policy

1. Information we collect

When you use the Velvet Noir online store, we may collect the following information:

• Personal information: Name, email address, phone number, shipping and billing addresses provided during checkout or account creation.
• Payment information: Payment details are processed securely by our payment partners (Stripe, PayPal). We do not store your full credit card numbers on our servers.
• Usage data: Browser type, IP address, device information, pages visited, and interaction data collected automatically through standard web technologies.
• Cookies: We use cookies and similar technologies to maintain your session, remember preferences, and analyze site usage.

2. How we use your information

• To process and fulfill your orders, including shipping notifications.
• To communicate with you about your orders, account, or customer support inquiries.
• To improve our products, services, and site experience.
• To detect and prevent fraud or unauthorized transactions.
• To comply with legal obligations.

3. Information sharing

We do not sell your personal information. We may share it with:

• Payment processors: Stripe and PayPal to process transactions securely.
• Shipping carriers: To deliver your orders (e.g., USPS, UPS, FedEx).
• Service providers: Trusted partners who assist with site hosting, analytics, and customer support, bound by confidentiality agreements.
• Legal requirements: When required by law, subpoena, or to protect our rights.

4. Data security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

To exercise these rights, contact us through the store’s support channels.

6. Cookies & tracking

We use essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors interact with our store. You can manage cookie preferences through your browser settings.

7. Third-party links

Our store may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

8. Children’s privacy

Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will promptly delete it.

9. Changes to this policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated “Last updated” date. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy, please contact us through the store’s support channels.